Refund policy
RETURN, EXCHANGE AND REFUND POLICY
We want you to feel confident in your OutofBlue purchase. Please review the following conditions before requesting an exchange or refund.
EXCHANGES
Eligible items may be exchanged for another size or color within 7 calendar days from the delivery date, subject to product availability.
To qualify for an exchange, the item must be:
- Unworn, unwashed and unused
- In its original condition and packaging
- Returned with all original tags attached
- Free from stains, odors, alterations, damage or signs of wear
- Accompanied by valid proof of purchase
Items that do not meet these conditions may be declined.
To request an exchange, email support@outofblueworld.com with your order number and the size or color required. Please wait for approval and return instructions before sending the item. Sending an item without prior approval may delay its processing.
EXCHANGE DELIVERY COSTS
Customers are responsible for delivery costs associated with voluntary size or color exchanges.
OutofBlue will cover the delivery costs when the item received is confirmed to be defective, damaged or different from the item ordered.
Original shipping charges are non-refundable for voluntary size or color exchanges. Where a refund or exchange results from a defective, damaged or incorrect item, delivery charges will be handled in accordance with applicable law.
Exchanges must take place within the same country and market in which the original order was delivered. Products delivered in Jordan cannot be exchanged through the UAE, and products delivered in the UAE cannot be exchanged through Jordan.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon delivery.
If an item is damaged, defective or incorrect, email support@outofblueworld.com as soon as possible with:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
Once the issue is confirmed, you may request an appropriate replacement, exchange or refund, subject to applicable consumer-protection law. OutofBlue will cover the related delivery costs when the issue is confirmed to be our responsibility.
REFUNDS
We do not offer refunds for change of mind, incorrect size selection or color preference. Eligible size or color changes may instead be handled as exchanges under the conditions above.
A refund may be provided when:
- An item is confirmed to be defective or damaged
- An incorrect item was delivered
- An eligible remedy requires a refund under applicable consumer-protection law
- OutofBlue otherwise approves the refund
Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider or bank.
NON-EXCHANGEABLE ITEMS
The following items cannot be exchanged unless they are defective, damaged or incorrect:
- Items showing signs of wear, washing or use
- Items with removed or damaged tags
- Altered or personalized items
- Items damaged after delivery
- Final-sale items, when clearly identified as final sale before purchase
Exchange approval remains subject to inspection and product availability.
Nothing in this policy excludes or limits any mandatory rights available to customers under applicable consumer-protection law.
CONTACT
For exchange, refund or order-related assistance, contact:
