Shipping policy
OutofBlue currently delivers orders within the United Arab Emirates and Jordan. Available delivery methods, charges and estimated delivery times are displayed at checkout based on the customer’s delivery address.
ORDER PROCESSING
Orders are processed after payment confirmation and inventory availability have been verified.
Orders placed during weekends, public holidays, promotional periods or periods of unusually high demand may require additional processing time.
Customers will receive an order confirmation using the contact information provided during checkout. Tracking information will be provided when available.
UNITED ARAB EMIRATES DELIVERY
OutofBlue offers the following delivery services within the UAE:
SAME-DAY DELIVERY
Same-day delivery is available in selected emirates and areas for eligible orders placed before the applicable cut-off time:
- Dubai: orders placed before 3:00 PM
- Abu Dhabi, Sharjah and Ajman: orders placed before 12:00 PM
Same-day eligibility depends on the delivery location, order time, inventory availability and operational capacity. The available service and applicable charge will be shown at checkout.
NEXT-DAY DELIVERY
Next-day delivery is available in selected emirates and eligible areas where shown at checkout. The estimated delivery time is generally 1–2 business days.
Remote areas may have limited delivery schedules or require additional delivery time. If an address is not eligible for a particular service, the available alternative will be displayed at checkout.
JORDAN DELIVERY
Standard delivery is available within eligible areas of Jordan. The estimated delivery time is generally 1–2 business days.
Delivery times may vary depending on the customer’s location, order time, inventory availability, weekends, public holidays and local delivery conditions.
SHIPPING CHARGES
Shipping charges are displayed at checkout before payment and depend on the selected delivery destination and available service.
Any voluntary exchange delivery charges are governed by our Return, Exchange and Refund Policy.
DELIVERY INFORMATION
Customers are responsible for providing complete and accurate delivery information, including:
- Full name
- Complete address
- City or area
- Correct telephone number
- Any relevant apartment, building or delivery instructions
Incorrect or incomplete information may cause delays, unsuccessful delivery attempts or additional delivery charges.
Please contact support@outofblueworld.com as soon as possible if your delivery information needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
DELIVERY ESTIMATES AND DELAYS
All delivery times are estimates and are not guaranteed. Delays may occur because of circumstances outside our reasonable control, including weather conditions, public holidays, transportation disruption, carrier delays, governmental restrictions or other operational events.
If your order is significantly delayed, damaged during delivery, lost, or marked as delivered but not received, contact support@outofblueworld.com with your order number so that we can investigate the matter with the delivery provider.
FAILED DELIVERY
Customers should ensure that someone is available to receive the order when required. Additional delivery charges may apply if delivery cannot be completed because of an incorrect address, an unavailable recipient or repeated unsuccessful delivery attempts.
CONTACT
For shipping or delivery assistance, contact:
